Office 365 is an extremely reliable service, with service availability that typically exceeds 99.9 percent. So if an occasional issue occurs with, for example, getting your email, you may not know where the difficulty lies. Is it your network connection? Has your colleague inadvertently removed your access to that shared mailbox? In these situations, wouldn’t it be nice if you had an automated assistant to help you troubleshoot—and resolve—the problem? Now, there is!
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About the Microsoft Support and Recovery Assistant. The Microsoft Support and Recovery Assistant works by running tests to figure out what's wrong and offers the best solution for the identified problem. It can currently fix Office, Office 365, or Outlook problems.
The Support and Recovery Assistant for Office 365 is an easy-to-use app that asks you some simple questions, tests for some of the most common Office 365 support issues and attempts to implement resolutions on your behalf. While the current version is focused on some the more common scenarios people encounter with Outlook, the Support and Recovery Assistant will gain new troubleshooting and resolution capabilities in the future. The Support and Recovery Assistant is built to automatically update itself as these new capabilities become available.
Getting the Support and Recovery Assistant
You can install the Support and Recovery Assistant by visiting diagnostics.outlook.com. Note that you’ll need to have administrator rights to install software on your computer.
Helping to grow and improve the Support and Recovery Assistant
As the last step in using this tool, you are asked to let us know if the Support and Recovery Assistant was able to resolve the problem, assign a rating to your experience and provide any feedback for how the tool could be improved. We carefully review these submissions and use this information to help prioritize new ways that the Support and Recovery Assistant can help find and fix issues.
For more information about the tool, please visit Fix Outlook account problems in Office 365 and watch the video and see some sample images from the app.
We encourage you to install the Support and Recovery Assistant, so that if you do run into an issue, your automated assistant is ready to help!
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‘A few days ago I deleted some files from my MacBook Pro. Now I need those Office for Mac files again for some work. How can I recover deleted Office files on Mac?’
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Deletion doesn’t always imply that you have lost your Office documents on Mac. They can still be traced in your Trash folder on Mac. Even if you have emptied Trash or can’t find the files in the folder, Time Machine backup comes as a saviour.
Office files deleted from Trash and not available in Time Machine would require a file recovery software. Check for the best Mac file recovery software here.
How to Recover Office for Mac Files?
Office for Mac files — PowerPoint presentations, Excel worksheets or Word are often important documents which you can’t afford to lose.
What you should do, first:
- Look into your Trash folder on Mac and ‘put back’ from thereOR
- Find and restore from your Time Machine backup
Permanently deleted Office for Macfiles?
‘I made a big blunder. I forgot to take the backup of an important folder, which had all the Microsoft Office files, before resetting my iMac running on macOS Catalina 10.15. Is there a way I can recover the Office PPT, Excel and Word files on Mac after a factory reset?’
Situations like above or when Office for Mac files are deleted from Trash as well entail a permanent loss of Mac Office files.
Such permanently deleted files from Mac are recovered by using an efficient Office file recovery software— Stellar Data Recovery Professional for Mac. You can easily restore your PowerPoint, Word, Excel files from the deleted hard drive partition, volume, Time Machine, encrypted start-up disk, and external Mac drive.
Stellar Data Recovery for Mac restores Office for Mac files, irrespective of the cause of files loss – deletion, formatted, bad sectors, macOS crash, inaccessible drives, and others.
Evenin tough data loss situations, like reset of Mac to factory settings, when allthe installed applications including Microsoft Office for Mac are erased fromthe system, the software facilitates Office files recovery.
The software scans the drive, lets you preview the Office files, and then saves them at the desired location.
It supports the recovery of all the versions of Office for Mac including the latest Office 2019 and Office 365.
Monitor your Mac Drive’s Health & prevent data loss
Use the Monitor Drive function of Stellar Data Recovery Professional to get real-time report of your Mac drive’s health. With timely diagnosis, you can avoid the damage that could lead to data loss.
The software shares the performance and SMART (Self-Monitoring, Analysis, and Reporting Technology) status of your Mac volume, external drive, or partition, and alerts you in case of bad sectors or failing drive. You can create the disk clone to avoid permanent data loss situation and facilitate recovery from it.
Use the Monitor Drive function of Stellar Data Recovery Professional to get real-time report of your Mac drive’s health. With timely diagnosis, you can avoid the damage that could lead to data loss.
The software shares the performance and SMART (Self-Monitoring, Analysis, and Reporting Technology) status of your Mac volume, external drive, or partition, and alerts you in case of bad sectors or failing drive. You can create the disk clone to avoid permanent data loss situation and facilitate recovery from it.
Step-by-step: Recover Deleted MicrosoftOffice files on Mac
- Install the trial* version of Stellar Data Recovery Professional for Mac
- Select Documents and e-mails
- Go to the Settings icon on top. Under Document formats, select the file types you want to recover like .ppt, .doc, or .xls. (This step is recommended to recover exactly what you want and reduce the recovery time.)
- Select the drive from which you want to recover deleted Office files
- Toggle DeepScan and click Scan to begin scanning
- Preview the found Office files after scanning completes. Click Recover
- Activation key dialog box appears. If you don’t have the key, click Get it now
- Activate the software and Save the Office for Mac files at your desired location
*The trial software scans the drive and shows the preview of all the recoverable files. Once you are able to ascertain the effectiveness, you can save the recoverable files by activating the software.
Watch the video to know how to recover lost or deleted Office for Mac files
Conclusion
Professional software for Office for Mac files recovery can get back your lost or permanently deleted PowerPoint, Word and Excel files on macOS in any data loss situation.
Software such as Stellar Data Recovery Professional for Mac safely restores Office files of any format from Mac drives and media. It recovers the latest Office 2019 and Office 365 as well. Further, you get back the lost Office files with their original name and date timestamp, which make it easy to find your required data.
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